Support

Email support@drivetv.app. Tell us your phone model, the system version, the DriveTV version and the type of source (for example Jellyfin or M3U). Never send us your passwords or links that contain them.

A stream does not play

  1. Open the same link or server in another player or a browser. If it does not play there, the problem is with the source.
  2. Check the server address, the username and the password in the source settings.
  3. If your server is at home, make sure it can be reached from the mobile network, not only from your Wi-Fi.
  4. Some providers allow only one connection at a time. Stop playback on other devices and try again.
  5. Try another channel or file. One broken stream does not mean the whole source is broken.

The car shows no video

  1. Park the car. The car only allows video when it is parked. While you drive, DriveTV plays audio only.
  2. Check that your car supports video in CarPlay, or parked apps in Android Auto. Many cars do not. In those cars, DriveTV plays audio.
  3. Update the system on your phone and, if possible, the car software.
  4. Disconnect the phone from the car and connect it again.

Restore purchases

  1. Sign in on the phone with the same Apple ID or Google account that you used to buy Pro.
  2. In DriveTV, open Settings and tap Restore Purchases.
  3. If Pro is still not active, email us the purchase date and the order number from the Apple or Google receipt email.

To change or cancel a subscription, use your store account. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments and subscriptions.

Cast to DriveTV does not show up

  1. Connect both devices to the same Wi-Fi network.
  2. On iPhone, open Settings, then DriveTV, and turn on Local Network.
  3. Keep DriveTV open on the screen while you send the video.